FAQ

1. Is my product eligible for Return?

Products are eligible for return within 7 days of the delivery date. To qualify for a return, the product must be: In its original packaging Unused Unopened and sealed All original tags & labels intact In cases of Wrong Item Delivered, Item In Box Damaged (but Shipping box is ok), or Missing Item in Order: Contact us with unboxing videos of the packaging box and the product within 3 days of the order delivery date The regular 7-day return policy will not be applicable in this case Recommendation: Capture an unboxing video as evidence to resolve the above claims.
Open or used items Complaints of taste, health issues etc. (We recommend consulting a nutritionist or the brand directly in this case) Products with tampered scratch codes, serial numbers etc. Freebie items without the item purchased
At pumpzone.in, we do not have any 3rd party sellers. 100% of the products listed on our website are fulfilled directly by us in our own warehouse. We are the official, authorised, and certified distributor/seller of most of the brands we sell, so you cannot receive a fake product. Rest you can contact the brand directly in case of any confusion.
Return Process How do I initiate a return? To initiate the return, drop a request at pumpzonefit@gmail.com Note: Return can only be initiated once against a single order. We have the sole discretion to approve OR reject your return request.
Once your return request is approved: A courier partner will be assigned to pick up your product You will receive further instructions on how to proceed Ensure that the product is securely packaged to prevent any damage during the return shipping process
Upon receiving and inspecting the returned product: We will process your refund within 3 business days Refunds will be issued in the form of store credits or a coupon code Allow 5-7 business days for the refund to reflect in your account Order and Delivery
In this extremely rare scenario: Inform us within 2 days of receiving the delivery notification We will take necessary action with the courier/delivery person to resolve the case What Payment Options are accepted at pumpzone.in? Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI
pumpzone.in never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners.
Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if it has already been shipped. Returns will still be applicable according to our policies. NOTE: If cancellation occurs after the product has been shipped, the customer is responsible for courier charges for both forward and return shipment. The refund will be issued as store credits or a coupon code valid for one yearC.
We usually process and dispatch all orders within 1 business day Standard delivery time: Same day delivery available in Chandigarh- Tricity 2-3 business days for Himachal Pradesh, Punjab, Haryana, Delhi-NCR, 5-7 days for the rest of India Working days exclude National Holidays and Sundays Occasional delays may happen on a case-to-case basis. pumpzone.in is not liable for shipping delays resulting from unforeseen and uncontrollable circumstances.
While we strive for prompt shipping, delays may occur due to: Recipient unavailability or incorrect contact information Adverse weather conditions Out-of-stock items (rare occurrence) We will attempt to inform customers about any delays.
You will receive a tracking link via text message and email within 24 business hours after placing your order. For further assistance: Email: pumpzonefit@gmail.com WhatsApp: ______
We have partnered with various shipment providers, including BlueDart, Delhivery, DTDC, Ekart, Ecom Express, etc., for local delivery to various pin codes in India.
Complimentary shipping for all prepaid orders
We currently ship only within India.