About Us
About us
WHO WE ARE?
Pumpzone.in is operated and run by 3 fitness professionals who are young and enthusiastic and their aim through the launch of online store is to provide fitness community with excellent products without worrying about the authenticity and exorbitant prices.
FAQS
RETURNS AND EXCHANGES
1. What happens if I receive a fake product?
At pumpzone.in, we do not have any 3rd party sellers. 100% of the products listed on our website are fulfilled directly by us in our own warehouse. We are the official, authorised, and certified distributor/seller of most of the brands we sell, so you cannot receive a fake product.
2. If you need help with authenticity verification, contact the brand customer care directly and share product images/batch numbers.
Return Process How do I initiate a return? To initiate the return, drop a request at pumpzonefit@gmail.com Note: Return can only be initiated once against a single order. We have the sole discretion to approve OR reject your return request.
3. What is the Return Process?
Once your return request is approved: A courier partner will be assigned to pick up your product You will receive further instructions on how to proceed Ensure that the product is securely packaged to prevent any damage during the return shipping process
4. Is my product eligible for Return?
Products are eligible for return within 7 days of the delivery date. To qualify for a return, the product must be: In its original packaging Unused Unopened and sealed All original tags & labels intact In cases of Wrong Item Delivered, Item In Box Damaged (but Shipping box is ok), or Missing Item in Order: Contact us with unboxing videos of the packaging box and the product within 3 days of the order delivery date The regular 7-day return policy will not be applicable in this case Recommendation: Capture an unboxing video as evidence to resolve the above claims.
5. What happens if I get a notification that my order was marked as delivered, but I never received it?
In this extremely rare scenario: Inform us within 2 days of receiving the delivery notification We will take necessary action with the courier/delivery person to resolve the case What Payment Options are accepted at pumpzone.in? Pre-Paid: Credit Cards, Debit Cards, Net Banking, Digital Wallets, UPI
6. How will the refund be processed?
Upon receiving and inspecting the returned product: We will process your refund within 3 business days Refunds will be issued in the form of store credits or a coupon code Allow 5-7 business days for the refund to reflect in your account Order and Delivery
7. Does pumpzone.in save my Credit/Debit Card information?
pumpzone.in never stores your credit/debit card information. Your card information is securely processed with our payment gateway partners.
8. How can I cancel an order after placing it?
Cancellation is applicable only before the shipping of the item. An order cannot be cancelled if it has already been shipped. Returns will still be applicable according to our policies. NOTE: If cancellation occurs after the product has been shipped, the customer is responsible for courier charges for both forward and return shipment. The refund will be issued as store credits or a coupon code valid for one year.
9. How long does it take to ship the orders?
We usually process and dispatch all orders within 1 business day Standard delivery time: Same day delivery available in Chandigarh- Tricity 2-3 business days for Himachal Pradesh, Punjab, Haryana, Delhi-NCR, 5-7 days for the rest of India Working days exclude National Holidays and Sundays Occasional delays may happen on a case-to-case basis. pumpzone.in is not liable for shipping delays resulting from unforeseen and uncontrollable circumstances.
10. What happens if my order gets delayed?
While we strive for prompt shipping, delays may occur due to: Recipient unavailability or incorrect contact information Adverse weather conditions Out-of-stock items (rare occurrence) We will attempt to inform customers about any delays
11. How can I track my order?
You will receive a tracking link via text message and email within 24 business hours after placing your order. For further assistance: Email: pumpzonefit@gmail.com WhatsApp
12. How do you ship the orders?
We have partnered with various shipment providers, including BlueDart, Delhivery, DTDC, Ekart, Ecom Express, etc., for local delivery to various pin codes in India.
13. Which locations or Pincodes do you deliver to?
We service over 20,000 Pin codes all over India, catering to most of the population and areas of the country. Pin code serviceability may update from time to time and may differ for Prepaid and Pay on delivery methods.
14. What are the delivery charges at pumpzone.in?
Complimentary shipping for all prepaid orders
15. What countries do you ship to?
We currently ship only within India.
